Aron Blackburn.
Fraud Operations & Support Specialist.
Expertise in Risk Mitigation and Support within regulated environments.
Identification
Technical DNA
Support & Technical Intuition.
I bridge the gap between support infrastructure and operational risk.
I combine an Extended Diploma in Software Development with operational fraud detection.
Alongside following rules - I investigate complex systems to prevent document abuse and fraud patterns.
The Mindset
Pressure Management.
Whether navigating traffic on a motorcycle or managing high-volume queues at Flutter & bet365, I focus on decision-making under pressure and strict adherence to SLAs.
Provenance
Flutter & Paddy Power Betfair
Investigated high-risk transactions and identified complex fraud patterns.
HSE Live Support (Abtran)
Front-line support for healthcare services, managing sensitive data and technical support queries.
Responsible Gambling Specialist: bet365
Monitored player behavior and applied protective measures.
Capabilities
The Toolkit.
Fraud Detection
Investigated high-risk transactions and account activity using internal monitoring tools to identify fraud patterns and escalate system-level issues.
Risk Analysis
Experienced in real-time verification processes and collaborating with compliance teams to improve detection rules and verification workflows.
KYC & AML
Conducted KYC reviews (including POI, POA, and POF) to identify document abuse and fraud patterns in real-time and email-based cases.
Log Analysis
Skilled in extensive account history investigations with a high-volume, fast-paced SLA driven environment.
Jira & Salesforce
Utilized industry-standard CRM and task management tools to support operations within regulated gaming and payment environments.
Confluence
Leveraged Confluence for internal documentation and collaborative problem-solving with technical and engineering teams.
Technical Support
Provided front-line support for public services, resolving technical queries accurately while maintaining strict data protection standards.
SLA Management
Demonstrated a consistent ability to maintain strict adherence to service-level standards and regulatory requirements in high-pressure roles.
Connection
Contact.
Ready to bring analytical rigour and support expertise to your operations team.
Email Me
black@burnaron.com
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