Browser extension01 / 03
Wolt Discount Finder
A Firefox extension that pulls visible restaurant discounts into a simpler view.
Published Firefox add-onOPERATIONS / PEOPLE / PRACTICAL CURIOSITY
ARON
BLACKBURN.
I like getting to the
bottom of things.
My background spans fraud operations, responsible gambling and customer support. I enjoy figuring out what happened, finding a practical way forward and learning how the systems behind it work.
Mosta Rotunda, Malta
Architectural illustration · Night atmosphere
Architectural illustration · Night atmosphere
Investigate. Understand. Make it useful.SCROLL TO EXPLORE ↓
01 / SELECTED WORK
Curiosity in practice.
Small tools and local experiments. Each started with something I wanted to understand or make easier.
02 / EXPERIENCE
A background in
people and decisions.
Different roles, a common thread:
understand the situation, communicate
clearly and follow through.
- 2026
Momentum Group
Reactivation Agent
Player engagement, rapport and CRM documentation in a regulated gaming environment.
Role recorded from July 2026.
- 2025 – 2026
bet365
Responsible Gambling Specialist
Reviewed player behaviour, applied protective measures and handled sensitive conversations with care.
August 2025 to February 2026
- 2025
Abtran / HSE Live
Support Representative
Helped with public healthcare queries, technical issues and sensitive information in a busy support setting.
February to May 2025
- 2022 – 2024
Flutter
Customer service → Fraud operations
Progressed through customer service, Fraud Ringfence and Fraud Operations. Reviewed verification documents, investigated account activity and documented escalations.
Customer service: October 2022 to February 2023. Fraud Ringfence: February to August 2023. Fraud Operations Analyst: August 2023 to July 2024.
The full story, with dates and role details, is in my CV.Read my CV
03 / HOW I THINK
The reasoning behind
the decision.
Two fictional scenarios, built to make my approach easier to see. No real customer data or internal company processes.
01
FRAUD & RISK
02When an alert needs a closer look.
From an unusual funding pattern to a proportionate, documented decision.
Fictional case study · 6 stepsCUSTOMER PROTECTION
Knowing when to slow things down.
A change in behaviour, a difficult conversation and a protective next step.
Fictional case study · 6 steps04 / A LITTLE CONTEXT
Practical by nature.
Curious by default.
Usually asking how it works.
Occasionally taking the long way home.
I’m comfortable with the work that needs a careful eye: a confusing account history, a sensitive conversation or a technical problem that needs a bit of patience.
My technical foundation comes from an Extended Diploma in Software Development at MCAST. I keep building on it with local AI, self-hosted search and small web projects. That helps me ask better questions and work more clearly with technical teams.
Outside work, there are motorcycles, calisthenics, guitar and time outdoors. I like things you get better at by showing up and practising.
Things I bring to the table
- Account and transaction review
- Customer protection and sensitive communication
- Clear notes and escalation judgement
- Practical troubleshooting and documentation
05 / GET IN TOUCH
Let’s talk.
If my background sounds useful to your team, I’d be glad to hear from you.
black@burnaron.com